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Analytics and Usage Statistics

8. Analytics and Usage Statistics

The Analytics section allows you to view chat, agent, and workflow usage within the workspace and track overall platform usage.

You can access this section by selecting Analytics from the main navigation menu on the left.

From the Analytics screen, you can get an overall view of agent, chat, and workflow usage.

8.1. Date and Workspace Selection​

You can view analytics data using the following predefined time ranges:

  • Today
  • Last 7 Days
  • Last 1 Month
  • Last 3 Months
  • Last 6 Months
  • Last 1 Year

You can also define a custom date range by selecting a start and end date.

If you have access to multiple workspaces, you can select the workspace you want to analyze from the corresponding selection field.

You can export analytics data by selecting Export in the upper-right corner of the screen.

8.2. Summary Statistics​

Key usage metrics are displayed as cards at the top of the Analytics screen.

8.2.1. Total Chats​

Displays the total number of chats during the selected period.

The change compared with the previous period may also be displayed.

8.2.2. Total Agents​

Displays the number of agents in the workspace and the change during the selected period.

8.2.3. Workflow Runs​

Displays the number of workflow runs during the selected period.

The change compared with the previous period may also be displayed.

8.2.4. LLM Key Usage​

Displays LLM key usage information for the selected period.

8.3. Usage Over Time​

The Usage Over Time chart shows how chats and workflow runs change over time during the selected period.

The chart is updated according to the selected date range and workspace.

8.4. Usage Distribution​

The Distribution chart shows how platform usage is distributed across different components.

The distribution includes:

  • Chats
  • Agents
  • Workflows

This section allows you to see which platform components account for the most usage within the workspace.

8.5. Top Agents by Usage​

The Top Agents by Usage section allows you to compare the usage counts of agents within the workspace.

Agents are listed according to their usage, and the number of runs for each agent is displayed.

Select View All to access a more comprehensive list of agents.

8.6. External Channel Agents​

The External Channel Agents section displays usage information for agents accessed through channels outside the platform.

The corresponding usage or run count is displayed for each agent.