Recent Conversations
9. Recent Conversations
The Recent Conversations section is located at the bottom of the Analytics screen.
This section allows you to review conversations within the workspace in detail.
Conversations can be reviewed in two different views:
- In-App Conversations
- External Conversations
9.1. In-App Conversations
In-App Conversations displays conversations that take place within SkyStudio.
Depending on your table configuration, the following information may be displayed:
- Creation Date
- Chat Name
- Active Users
- Messages
- Manager
- Chat Type
- Device
- Feedback
- Accuracy
The visibility of these fields may vary depending on the settings configured in the Table Configurations section.
9.2. External Conversations
The External Conversations tab can be used to view conversations that take place through external channels.
This allows you to review conversations that occur within the application separately from those coming from external channels.
9.3. Filtering Conversations by Agent
You can use the My Agents option to filter records in the Recent Conversations table by agent.
This feature can be used when you want to review conversations associated with a specific agent.
9.4. Downloading Conversation Data
The Recent Conversations section provides different options for downloading conversation data.
Select Download Table Data to download the conversation information currently displayed in the table.
To download specific conversations, use the selection fields on the left side of the table to select the conversations you want.
Once at least one conversation is selected, the Download Selected Conversations option becomes available.
Use the Previous and Next options at the bottom of the table to navigate between pages of conversation records.