Adding a Knowledge Source to the Agent
The Knowledge section allows you to add information sources that the agent can use when generating responses. Corporate documents, files, websites, or other knowledge sources can be connected to the agent so that it can use these sources when responding to questions on specific topics.
To add a new knowledge source, click + Add File in the Knowledge section.
The screen that opens provides four different source types:
| Source Type | What It Is Used For |
|---|---|
| Knowledge Base | Connecting existing sources in SkyStudio |
| File Upload | Adding files from your computer |
| Websites | Adding web pages as knowledge sources |
| SharePoint | Connecting corporate SharePoint sources |
5.1 Knowledge Base
The Knowledge Base allows you to connect knowledge sources that have already been created or added in SkyStudio to your agent.
When the same documents or knowledge sources need to be used by multiple agents, you can use existing Knowledge Base sources. This eliminates the need to upload the same sources separately for each agent.
5.2 File Upload
The File Upload option allows you to add files from your computer directly to your agent.
You can drag and drop files into the upload area or click the upload area to select files from your device.
The files you add become knowledge sources that the agent can use when responding to user questions.
Supported File Types
You can upload different types of documents, data files, presentations, audio files, video files, and images to your agent.
| Category | Supported Formats |
|---|---|
| Documents and Text | PDF, DOCX, TXT, ODT, HTML |
| Tables and Data | CSV, XLSX, XLS, JSON |
| Structured Data | XML, YAML |
| Presentations | PPTX, ODP |
| Spreadsheets | ODS |
| Audio | MP3, WAV, M4A, OGG, FLAC |
| Video and Media | WEBM, MPEG, MPGA |
| Images | PNG, JPG, WEBP, GIF |
5.3 Websites
The Websites option allows you to add specific websites or web pages to your agent as knowledge sources.
Use this option when you want the agent to reference content from specified web sources when generating responses.
5.4 SharePoint
The SharePoint option allows you to add corporate SharePoint resources to your agent as knowledge sources.
If internal company documents and other corporate content are stored in SharePoint, you can connect the relevant resources to your agent so that it can use this content when generating responses.